PLEASE READ THESE TERMS OF SERVICE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING CUSTOMER LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, A CLAUSE THAT GOVERNS THE JURISDICTION AND VENUE OF DISPUTES, AND OBLIGATIONS TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS.
Rooms Worldwide Private Limited (formerly Neocell Technologies India Limited) or roomoncall.in or Room On Call are each hereinafter referred as "RWPL", "we", "our", or "us". "Guest", "Customer", "Client", "you" are each hereinafter referred interchangeably.
Last Updated: 12 Feb 2016
In order to access certain features of the Site and Application, and to book an Accommodation or create a Listing, you must register to create anRoom On Call account and become a Member. You may register to join the Services directly via the Site or Application or as described in this section.You can also register to join by logging into your account with certain third-party social networking sites ("SNS") (including, but not limited to, Google and Facebook; each such account, a "Third-Party Account"), via our Site or Application, as described below. As part of the functionality of the Site, Application and Services, you may link your Room On Call Account with Third-Party Accounts, by either: (i) providing your Third-Party Account login information to Roomoncall through the Site, Services or Application; or (ii) allowing Room On Call to access your Third-Party Account, as permitted under the applicable terms and conditions that govern your use of each Third-Party Account. You represent that you are entitled to disclose your Third-Party Account login information to Room On Call and/or grant Room On Call access to your Third-Party Account (including, but not limited to, for use for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account and without obligating Room On Call to pay any fees or making Room On Call subject to any usage limitations imposed by such third-party service providers. By granting Room On Call access to any Third-Party Accounts, you understand that Room On Call will access, make available and store (if applicable) any Content that you have provided to and stored in your Third-Party Account ("SNS Content") so that it is available on and through the Site, Services and Application via your Room On Call Account and Room On Call Account profile page. Unless otherwise specified in these Terms, all SNS Content, if any, will be considered to be Member Content for all purposes of these Terms. Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts will be available on and through your Room On Call Account on the Site, Services and Application. Please note that if a Third-Party Account or associated service becomes unavailable or Room On Call’s access to such Third-Party Account is terminated by the third-party service provider, then SNS Content will no longer be available on and through the Site, Services and Application. You have the ability to disable the connection between your Room On Call Account and your Third-Party Accounts, at any time, by accessing the "Settings" section of the Site and Application. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS. Room On Call makes no effort to review any SNS Content for any purpose, including but not limited to for accuracy, legality or non-infringement and Room On Call is not responsible for any SNS Content.We will create your Room On Call Account and your Room On Call Account profile page for your use of the Site and Application based upon the personal information you provide to us or that we obtain via an SNS as described above. You may not have more than one (1) active Room On Call Account. You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete. Room On Call reserves the right to suspend or terminate your Room On Call Account and your access to the Site, Application and Services if you create more than one (1) Room On Call Account or if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete. You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your Room On Call Account, whether or not you have authorized such activities or actions. You will immediately notify Room On Call of any unauthorized use of your Room On Call Account.
We will create your Room On Call Account and your Room On Call Account profile page for your use of the Site and Application based upon the personal information you provide to us or that we obtain via an SNS as described above. You may not have more than one (1) active Room On Call Account. You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete. Room On Call reserves the right to suspend or terminate your Room On Call Account and your access to the Site, Application and Services if you create more than one (1) Room On Call Account or if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete. You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your Room On Call Account, whether or not you have authorized such activities or actions. You will immediately notify Room On Call of any unauthorized use of your Room On Call Account.
TYPES OF INFORMATION ARE GATHERED
We receive, store and process information that you (user) make available to us when accessing or using our Platform for create and manage your account, search for accommodations, book and make payments, post comments and reviews, link your account on third party website, communicate with Room On Call.
USAGE OF THE EMAIL AND MOBILE NUMBER OF THE USER
Room On Call may send reservation status, cancellation, payment confirmation, refund status or any such other information relevant for the transaction, via Email, SMS or by voice call on the contact number given by the User at the time of booking or signup or any other feature; Room On Call may also contact the User by voice call, SMS or email in case the User couldn`t or hasn`t concluded the booking, for any reason what so ever, to know the preference of the User for concluding the booking and also to help the User for the same. The User hereby unconditionally consents that such communications via SMS and/ or voice call or Email by Room On Call is (a) upon the request and authorization of the User, (b) ˜transactional` and not an ˜unsolicited commercial communication` as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. You allow us to send SMS communication to you not withstanding your registration with DND list. The User will indemnify Room On Call against all types of losses and damages incurred by Room On Call due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous compliant raised by the User on Room On Call with respect to the intimations mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.
When you use certain features of the our website/platform roomoncall.in, in particular our mobile applications we may receive, store and process different types of information about your location, including general information (e.g., IP address, zip code) and more specific information (e.g., GPS-based functionality on mobile devices used to access the Platform or specific features of the platform). If you access the Platform through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer`s instructions for further details.
We may also receive, store and process Log Data, which is information that is automatically recorded by our servers whenever you access or use the Platform, regardless of whether you are registered with Roomoncall or logged in to your Roomoncall account, such as your IP Address, the date and time you access or use the Platform, the hardware and software you are using, referring and exit pages and URLs, the number of clicks, pages viewed and the order of those pages, and the amount of time spent on particular pages.
COOKIES AND OTHER TRACKING METHODOLOGIES
While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a œDo Not Track signal in the HTTP header from your browser or mobile application. We track your activities if you click on advertisements for Room On Callservices on third party platforms such as search engines and social networks, and may use analytics to track what you do in response to those advertisements.
THIRD PARTY ACCOUNT INFORMATION
By using the Account Access service in Room On Call website, the User authorizes Room On Call and its agents to access third party sites, including that of Banks and other payment gateways, designated by them or on their behalf for retrieving requested information, if required.
While registering, the User will choose a password and is responsible for maintaining the confidentiality of the password and the account.
The User is fully responsible for all activities that occur while using their password or account. It is the duty of the User to notify Room On Call immediately in writing of any unauthorized use of their password or account or any other breach of security. Room On Call will not be liable for any loss that may be incurred by the User as a result of unauthorized use of his password or account, either with or without his knowledge. The User shall not use anyone else's password at any time.
THIRD-PARTY SOCIAL PLUGINS
Our Platform may use social plugins which are provided and operated by third-party companies, such as Facebook`s Like Button.
As a result of this, you may send to the third-party company the information that you are viewing on a certain part of our Platform. If you are not logged into your account with the third-party company, then the third party may not know your identity. If you are logged into your account with the third-party company, then the third party may be able to link information about your visit to our Platform to your account with them. Similarly, your interactions with the social plugin may be recorded by the third party.
PROCESSING OF USER INFORMATION
We utilize your Information for general purposes like - to enable you to access and use the Platform;to operate, protect, improve and optimize roomoncall.in, business, improve users` experience, to perform analytic and research, and for advertising and marketing;to help create and maintain a trusted and safe environment on the Platform, such as fraud detection and prevention, conducting investigations and risk assessments, verifying the address of your listings, verifying any identifications provided by you, and conducting checks against databases such as public government databases;to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;where we have your consent, to send you marketing and promotional messages and other information that may be of interest to you, including information sent on behalf of our business partners that we think you may find interesting. You will be able to unsubscribe or opt-out from receiving these communications in your settings; to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties.
PROCESSING USER COMMUNICATIONS
We may review, scan, or analyze your communications with other users exchanged via the Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, researchand customer support purposes.
We will also use automated methods to carry out these reviews or analyses where reasonably possible. However, from time to time we may have to manually review some communications. By using the Platform, you consent that Room On Call, in its sole discretion, may review, scan, analyze, and store your communications, whether done manually or through automated means.
SHARES PERSONAL INFORMATION
KEEPING YOUR PERSONAL INFORMATION SECURE
We have implemented reasonable administrative, technical, and physical security measures to protect your Personal Information against the unauthorized access, destruction or alteration of your information. However, no method of transmission over the Internet, and no method of storing electronic information, can be 100% secure. So, we cannot guarantee the absolute security of your transmissions to us and of your Personal Information that we store.
YOUR PRIVACY WHEN YOU ACCESS THIRD-PARTY WEBSITES AND RESOURCES
SPECIAL FEATURES AND PROGRAMS
The website/platform may provide a referral service that allows you to invite your friends and contacts to use the Platform. We may integrate the Platform with third party sites such as Facebook, so that you can send invitation messages or requests for references via the third party site itself. These messages will be sent by the third party site, and Room On Call does not collect or retain the contact information that is used to send them.
We may change how we collect and then use Personal Information at any time and without prior notice, at our sole discretion.
Room On Call may use "cookies" in conjunction with the Website/Platform to obtain information. A cookie is a small data file that is transferred to your device (e.g., your phone or your computer) for record-keeping purposes.
Your browser may allow you to set how it handles cookies, such as declining all cookies or prompting you to decide whether to accept each cookie. But please note that some parts of the Platform may not work as intended or may not work at all without cookies.
The Platform may also use other technologies with similar functionality to cookies, such as web beacons and tracking URLs to obtain Log Data about users. We may also use web beacons and tracking URLs in our messages to you to determine whether you have opened a certain message or accessed a certain link.
Any information which is specifically mentioned by Room On Call as Confidential shall be maintained confidentially by the user and shall not be disclosed unless as required by law or to serve the purpose of this agreement and the obligations of both the parties therein.
ONUS OF THE USER
Room On Call is responsible only for the transactions that are done by the User through Room On Call. Room On Call will not be responsible for screening, censoring or otherwise controlling transactions, including whether the transaction is legal and valid as per the laws of the land of the User.
The User warrants that they will abide by all such additional procedures and guidelines, as modified from time to time, in connection with the use of the services. The User further warrants that they will comply with all applicable laws and regulations regarding use of the services with respect to the jurisdiction concerned for each transaction.
The User represent and confirm that the User is of legal age to enter into a binding contract and is not a person barred from availing the Services under the laws of India or other applicable law.